FAQs

1. What types of down jackets do you offer?
   We offer a wide variety of down jackets, including:
   Down vests: Great for layering and core warmth.
   Cropped down jackets: Stylish and suitable for everyday wear.
   Mid-length down jackets: Combine warmth and mobility.
   Long down jackets: Ideal for cold weather warmth.
   Performance outdoor down jackets: Designed for warmth and durability for activities like climbing and skiing.
2. How do I determine my size?
   We recommend referring to the size chart on each product page to find the best fit. If you are between sizes, consider sizing up for comfort, especially if you plan to layer underneath.
3. What is your return policy?
   We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your purchase within 30 days of receipt. Please ensure the item is unworn, unwashed, and in its original packaging. For full details, please visit our Return Policy page.
4. How long will it take for me to receive my order?
   Order processing typically takes 3 business days. Once processed, delivery times vary depending on the shipping method selected and your location. Standard delivery typically takes 3-7 business days.
5. Do you ship internationally?
   We do ship internationally.
6. What payment methods do you accept?
   We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and any other payment methods listed at checkout.
7. How do I care for my down jacket?
   Tips for keeping my down jacket in top condition:
   Washing: Use a front-loading washing machine on a gentle cycle with mild detergent. Avoid fabric softener.
   Tumble drying: Use clean tennis balls or dryer balls on low heat to help the down fluff up.
   Storage: Store your down jacket in a cool, dry place out of direct sunlight, preferably in a breathable garment bag.
8. Can I track my order?
   Yes! After your order ships, you will receive a confirmation email with a tracking number so you can track the progress of your order.
9. What if I received a defective or incorrect item?
   If you believe you have received a defective or incorrect item, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible.
10. How do I subscribe to promotional emails?
    To stay informed about our latest products, promotions, and discounts, you can subscribe to our newsletter at the bottom of our homepage. We are committed to keeping your information secure and only sending you content you find valuable.

Thank you for your interest in SnowPeak Apparel INC! If you have any further questions, please feel free to contact us.